Welcome to Exceptional Advertising! Please read these Terms and Conditions ("Terms") carefully. They contain the legal terms and conditions that govern your use of and access to our website and our provision of products and services. Certain services, promotions and features may have additional terms and conditions, and those additional terms and conditions are incorporated herein by reference.
1. Making Purchases
Due to the fact that most of our products are custom made and have no resale value, ALL SALES ARE FINAL.
Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice, and our current prices can be found on our Site. We make reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on our Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased through our Sites and Apps. By placing an order, you represent that the products ordered will be used only in a lawful manner. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all purchase(s); and/or to refuse to provide any user with any product or service.
We do not guarantee exact cuts or colors on all prints. We are not responsible for proof reading, fixing, or adjusting any "art/design" files you send to us. It is strictly your responsibility to check for bleeds, fonts, etc on all orders before they are sent out for printing. Once submitted for print, there will be NO REFUNDS. All "design & print" Jobs are tagged. Untagged jobs will be additional $20.00
2. Custom Design Services
Our Site offers you the opportunity to engage with our designers ("Custom Design Services") to create a Custom Design for a specific product ("Custom Designed Product"). By using the Custom Design Services, you agree you are solely responsible (pursuant to Section 1 of these Terms) for the materials you submit to us for the Custom Designed Product. You grant us a fully paid, worldwide, non-exclusive right and license to use your owned or licensed copyrights, logos, insignia, trademarks, and other artistic designs contained in the specific materials submitted to us for the purpose of providing the Custom Design Services and the Custom Designed Product. You continue to own and retain all rights, title and interest in and to your trademarks, copyrights and other intellectual property contained in the Custom Designed Product. We will own and retain all rights, title and interest in and to the final Custom Design and the Custom Designed Product. We will grant you a fully-paid, worldwide, non-exclusive right and license to use the Custom Designed Product, provided you have paid for the Custom Design Services in full. You are not obtaining any intellectual property rights from us in the final Custom Design or the Custom Designed Product. You may request the Custom Design be applied to any of our current product offerings. For other products, we may provide you with an electronic version of the Custom Design for your personal use, subject to our sole discretion and an additional fee will apply. If you would like to make changes to your Custom Design or Custom Designed Product, our customer service representatives are available to assist you.
Full payment is required for all print and/or design jobs. Balance due (if any) MUST be paid before the job is sent out for printing or completed. Once sent out for printing, there will be NO REFUNDS.
All design corrections and approvals must be submitted by email or in writing. Clients are allowed two (2) changes to the design work, and $20.00 for additional changes. Please carefully review your designs for dates, phone numbers and spellings. Exceptional Advertising/ExceptionalAdvertising.com is not responsible for any design/print job errors after client's approval. In the event that a client cancels, and work has already begun on the job(s), the design fees, up to $60.00 on Business Cards, $100.00 on Flyers, $140.00 on Brochures, and $100.00 on
Signs/Banners, and $175.00 on Websites, and $50.00 on changes will be forfeited. Down payment on Jobs left over 60 days will also be forfeited.
Exceptional Advertising does not guarantee exact cuts or colors on all print orders. We are not responsible for proof reading, fixing or adjusting on any "print only" files sent to us. It is strictly the client's responsibility to check for bleeds, fonts, etc. on all print orders before they are submitted. Once submitted for print, there will be NO REFUNDS. All jobs designed by us are tagged. Untagged jobs will incur an additional $20.00.
Exceptional Advertising does outsource some of its jobs and therefore requires shipping for completion of such jobs. If completion is impaired by airline delivery delays, cancellations, misplaced packages, act of God or any other delays beyond Exceptional Advertising's control, customer agrees NOT to hold Exceptional Advertising/ExceptionalAdvertising.com responsible. Exceptional Advertising will reprint, reorder or refund customer for lost or damaged packages. There will be NO REFUNDS on delayed delivery of packages.
4. Copyright Issues
While we are not obligated to review User Submitted Materials for copyright infringement, we are committed to protecting copyrights and expect users of our Sites and Apps to do the same. The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any material used or displayed on or through our Sites and Apps infringes your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on our Sites and Apps; (d) the name, address, telephone number and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.copyright.gov for details. DMCA notices and counter-notices regarding our Sites and Apps should be sent to us via our Contact Us page
5. Shipping Policy
Shipping to the 48 contiguous states only. Please provide us with a physical shipping address as we ship with UPS and Fedex and we are unable to ship to PO Boxes.
Once your product has been shipped, WE ARE IN NO WAY RESPONSIBLE FOR THE ITEM(S). You are held 100% liable for item(s) once shipped. Tracking number will be forwarded to client once item has been shipped. We reserve the right to refuse service to whomever we wish.
The delivery of a product may be impacted by airline delivery delays, cancellations, misplaced packages, inclement weather or any other delays beyond our control, you agree NOT to hold us responsible. Exceptional Advertising will reprint, reorder or refund customer for lost or damaged boxes. There will be Absolutely NO REFUNDS on delayed delivery boxes.